Our Repair Process
1. Testing
We’ll test your hearing while you’re wearing the aids to make sure that you have the best hearing we can give you. We can make simple repairs in our office, and will send more severely damaged hearing aids to the manufacturers for repair.
2. Loaner aids
We offer a loaner pair for the time your hearing aid is away being repaired. These instruments will not fit or sound exactly like your own aids, but will effectively get you through the days until your aid comes back. Devices sent to the manufacturer for repair take approximately one week to be returned.
3. Back in action
After getting your hearing aids fixed as quickly as possible, we will conduct a final hearing test to make sure everything is working properly. If you have any further troubles, you can rest easy knowing that all our devices are covered by a 3 year manufacturer warranty.
